“Our system was completely down during one of our heat waves. Vaughn offered us the use of two window units at no additional cost as we scheduled the installation of the new unit. When staff arrived to install they were timely and placed protection on our hardwood floors. They were courteous both days here. There was a problem whic necessitated them staying longer than normal business hours. A part was needed and we were kept advised as to when it would arrive and when it would be installed. Overall we are well pleased with our experience.”
– Doris E.